Since we opened our doors in May of 1979, we have concentrated our efforts on developing long term relationships with our customers. We have built trust and respect among them by supplying their IT support staff with information technology solutions that allow them to deliver timely services to their end users. Never before have there been so many options available when searching for these solutions ------ some of which are flawed by poor quality or lack of support. Our research staff have the experience to help narrow down the options and assist you to find the right mix of hardware and software required for the solution.

BEST OF BREED PHILOSOPHY

How can a small, local firm offer better full-service IT support? The answer is that, compared to days gone by, we are far better equipped to receive and distribute timely information.

Years ago, we operated at a distinct disadvantage to the very large firms that often got information quickly and then distributed it in their offices and to clients, but seldom to outsiders. We relied on a paper distribution system that was ponderous, to say the least. Now, though electronic mail, internet, fax, and the high level of competition in the industry, we have the same access to material as our competitors in the largest multinational operation.. In addition, we have created alliances with strategic partners in leasing, Y2K issues, manufacturers R & D, and many others to bring to our customers the very best in each field of expertise. Small firms not only have access to information as quickly as large firms but also are not inhibited by corporate pressures to sell services that do not fall into their specific field of endeavour. As Value Added Resellers, we have the freedom to research and recommend the best of breed. Basic is fully qualified to deliver educational products and pricing on behalf of a wide variety of hardware and software manufacturers, offering our clients a single source of supply for a greater variety of products. Our client reporting system keeps support staff informed about work in progress, service history, recent purchases and much more. We are able to communicate this information through email, voice mail, or facsimile which allows us to direct the correct information to the right people in a timely manner. All of these benefits are outlined in the following pages. In short, however, history has proven that we have the ability to manage our support resources to ensure that a comprehensive and quality service is delivered to your Information Technology staff just when it is needed. Combine this with Basic's ability to buy directly from most manufacturers and you have a money saving formula for the acquisition of computers and their related support.

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